How do I schedule an appointment?

You can schedule an appointment by calling our office, or by completing a contact form. Following the receipt of your contact information, our office staff will reach out to you within 24 hours to schedule an appointment.

What can I expect during my first appointment?

Your first appointment will typically involve an initial assessment with our psychiatric nurse practitioner. During that appointment, information regarding your medical history, current symptoms, and any concerns you may have. This information helps us create a personalized treatment plan for you.

Do you accept insurance?

Yes. We accept insurance only for telehealth appointments confirmed through Headway. We use Headway to manage our billing and administrative tasks. Headway manages everything related to payments and insurance to ensure a simple and seamless process for you. 

In the event we do not accept your insurance, we can provide you with an invoice (i.e., superbill) that itemizes and details all of the services we have provided to you, including the amounts you have paid to date. A superbill will include all of the information your insurance company requires for you to file an out-of-network (OON) reimbursement claim.

We cannot guarantee that your insurance provider will reimburse you. We recommend contacting your health insurance provider for more information regarding their reimbursement process, Please contact our office if you have additional questions. 

We don’t want to use insurance, what are the available payment options?

Payment is required prior to services rendered. We accept all major credit cards, cash, and/or Venmo and Zelle. If you have additional questions, or need more clarification regarding our fee structure and payment methods, please contact our office. 

How long is a typical appointment?

Your first appointment may last approximately 45 to 60 minutes. Follow up appointments could last anywhere between 15 to 30 minutes. However, the duration of appointments may vary based on the specific treatment plan and individual needs.

How often will I need to attend appointments?

The frequency of appointments depend on your unique circumstances and treatment goals. Typically, patients are scheduled for appointments every 2 to 4 weeks following their initial visit. Some patients may require weekly appointments. 

Is my information kept confidential?

Yes, we take patient confidentiality seriously and adhere to all applicable laws and ethical standards. Your personal information and therapy sessions, are kept strictly confidential. 

What conditions do you treat?

We provide comprehensive mental health services for various conditions, including but not limited to, anxiety disorders, depression, bipolar disorder, PTSD, OCD, ADHD, and more. Our psychiatric nurse practitioner will work with you to determine the most suitable treatment approach for your specific condition.

Can you prescribe medication?

Yes, our board-certified psychiatric mental health nurse practitioner is licensed to prescribe medications when appropriate. Medication management is an essential part of our treatment approach for certain mental health conditions.

Do you offer telepsychiatry/online sessions?

Yes, we offer telepsychiatry services for individuals who prefer online sessions or are unable to visit our office in person. These virtual sessions allow for convenient and accessible mental health care.

What is your cancellation policy?

We kindly request 24-hour notice for appointment cancellations. This allows us to accommodate other patients who may need urgent care.

Can I contact my clinician in case of an emergency?

If you are experiencing a mental health crisis or emergency, please call 911 or go to the nearest emergency room. Our practice is not equipped to provide immediate assistance in such situations. 

If you have any other questions or concerns that are not addressed in this FAQ, please don't hesitate to reach out to us directly. We are here to support you on your journey to mental wellness.